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Authorized Zoho AI-Enabled Partner · Dubai Silicon Oasis, UAE
Customer Case Study
Smart Vision: A Digital Transformation Journey on Zoho
Smart Vision engaged HIDY TECH - FZE to connect its sales, marketing, customer support, projects, people and finance operations on Zoho. Zoho CRM sits at the centre of the platform and shares data with every other function, giving management real-time visibility through Zoho Analytics.
What we delivered
- Marketing automation with Zoho Social and Zoho Campaigns, connected to Zoho CRM for LinkedIn, Facebook, Instagram, Google Ads, telephony, email campaigns and special offers.
- Sales management on Zoho CRM as the central record shared with every other application.
- Customer experience on Zoho Desk with multi-channel support (WhatsApp, email, chatbot), SLA and escalation rules, and separate workflow rules per department.
- Project management on Zoho Projects, and people management with Zoho Recruit, Zoho People and Zoho Payroll.
- Finance automation with inventory and bill of materials, Zoho Books, and e-procurement and vendor management.
- Zoho Analytics with real-time data capture from multiple applications and a dedicated dashboard for each business component.
View the Smart Vision digital transformation journey (PDF)
“We recently engaged with HIDY TECH - FZE to support our transition to the Zoho ecosystem, and the experience has been overwhelmingly positive. We highly recommend working with them if you're looking to get the most out of your Zoho investment. Their expertise and personalized approach add tremendous value, especially for businesses navigating digital transformation.”
Smart Vision for Information Systems, review on the Zoho Partner Directory
